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Our Training Successes

  • 74% of our work has been repeat contracts from existing customers pleased with the high quality of service delivered and the positive impact on service delivery
  • Over 91% of feedback from participants on training courses has been excellent or very good
  • 75% of our new work comes from recommendations
  • We have trained over 400 people in Management & Leadership skills,
  • 100% of our learners on CMI courses (Leadership and Management and Coaching and Mentoring) have passed their assignments first time
  • Developed the Ministry of Defence Army Welfare Service Quality Assurance Policy and trained their staff to implement it
  • Developed a training manual for coaching and mentoring and delivered accredited training to in-house staff to enable them to deliver it

In her previous work Sharon Cohen had these successes:-

  • In 1990 Westminster Youth Service was judged by Ofsted to be the worst service in the country at that time. Employed in 1991 to lead the change, an inspection in 2007 put the service amongst the top performing services in the country. This success was achieved through strategic workforce analysis and audit, systematic workforce development, process and systems change, performance management, staff development, mentoring and coaching, and included significant change management processes
  • Improved the relationship with the voluntary sector significantly, leading to extensive partnership working and integrated services which improved outcomes for young people
  • Designed the policies and processes for volunteer engagement and recruited volunteers
  • Set up and oversaw the management of westminster connexions service, as a part of central london connexions partnership, the only partnership in the country judged by ofsted to be excellent, with neets (not in employment, education & training) reduced to significantly below national targets, and the quality of iag significantly improved
  • The government set a target of 30% of participants in youth service provision to gain nationally recognised accreditation per year. many services nationally do not reach the target; westminster youth service achieved over 75% per year in the first four years after the target was introduced
  • Significantly increased the number of young people with disabilities that participated in young people’s services, and ensured they had a voice
  • Developed work experience and modern apprenticeship schemes to enable local young people, particularly those without formal qualifications, to gain skills and qualifications to enable them to access education, work or training, backed by iag support
  • Developed specific programmes for high risk neets – yot and teenage parents, enabling them to have a role in defining the most effective provision to meet their needs
  • Breaking down intergenerational and intercultural barriers through multi-media projects