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Driving Up Standards

Sometimes the work being delivered is just not good enough, or it is satisfactory but you want more than that. We can help.

We help you to develop a vision and the processes to implement it.

Firstly we make sure you have a robust Quality Assurance Policy with supporting procedures. Then we use that as a basis for setting standards and targets with consistent evidenced monitoring of progress against the targets to make sure you improve performance.

We find ways to help motivate staff to want to achieve their targets.

We encourage the development of ways to celebrate individual and team successes as a motivational tool.

“Sharon Cohen came to Westminster when our Youth Service needed a complete overhaul and that is exactly what she gave it, turning it into a service we are proud of. She brought determination, enthusiasm, energy and passion to her role, gaining the respect of Council Members and Officers alike.”

Cllr Robert David Westminster Council

“I appointed Sharon to her post in Westminster at a time when the Youth Service needed fundamental change and improvement. Her energy, commitment, and very strong focus on performance and delivery against the Ofsted framework were exceptional. Through her vision and drive, the service was transformed from a failed service to a good one. Sharon developed many new initiatives within the service and had good working relationships with elected members, community leaders, her colleagues across the council, and not least young people themselves, who are clearly at the heart of everything she does.”

David Ruse Director of Libraries at Westminster City Council